Delivery & Returns Policy
Welcome to My Own Store
At My Own Store, we aim to provide a smooth and reliable shopping experience for all our customers. Please read our Delivery & Returns Policy carefully before placing your order.
Delivery Policy
Order Processing
All orders are processed within 1–2 working days after confirmation.
Orders placed on Sundays or public holidays will be processed on the next working day.
Delivery Time
Estimated delivery timelines:
Delhi NCR: 1–3 working days
Other Cities in India: 3–7 working days
Remote locations may require additional delivery time.
Shipping Charges
Standard shipping charges are calculated during checkout.
Free delivery may be available on selected products or promotional offers.
Order Tracking
Once your order is dispatched, tracking details will be shared through:
SMS
WhatsApp
Email (if provided)
Delivery Delays
While we try our best to deliver on time, delays may occur due to:
Weather conditions
Courier issues
Public holidays
Unforeseen circumstances
In such cases, we request your patience and understanding.
Incorrect Address
Customers are requested to provide accurate shipping details.
My Own Store will not be responsible for delays or failed deliveries caused by incorrect address or contact information.
Returns & Refund Policy
Return Eligibility
We accept returns only if:
The product received is damaged
Wrong item was delivered
Product has manufacturing defects
Return Request Time
Customers must raise a return request within 48 hours of delivery.
Non-Returnable Items
The following items are not eligible for return:
Used products
Damaged items due to misuse
Customized or special-order products
Products without original packaging
Return Process
To request a return:
Contact our support team with:
Order number
Product images
Reason for return
Our team will verify and approve the request.
Pickup or replacement instructions will be shared accordingly.
Refund Policy
Refunds are processed after product inspection.
Approved refunds are credited within 5–7 working days through the original payment method.
Exchange Policy
Exchanges are subject to stock availability.